Project Highlights

Showcasing key IT projects in helpdesk and ITSM implementation.

A professional workspace with multiple monitors displaying IT service management dashboards.
A professional workspace with multiple monitors displaying IT service management dashboards.
Helpdesk Success

Led helpdesk operations improving response times and user satisfaction through effective ticket management and support tools.

Close-up of hands typing on a laptop with IT support software on screen.
Close-up of hands typing on a laptop with IT support software on screen.
ITSM Implementation

Implemented ITSM solutions that streamlined workflows, enhanced incident tracking, and boosted overall IT service efficiency.

a group of objects with lights
a group of objects with lights
Cloud Migration & Optimization

Introduced redundancy, disaster recovery planning, automated backups, and monitoring; built runbooks; set up team workflows. Reduced infrastructure costs by ~30%, improved application reliability to 99.9%+, decreased deployment lead time.

turned on gray laptop computer
turned on gray laptop computer
Security & Compliance Improvement

Performed risk assessments, enforced IAM best practices, implemented encryption, network segmentation, compliance frameworks. Security posture improved; audit compliance achieved; fewer incidents and faster incident response.

Gallery

Showcasing IT projects and professional milestones

A modern workspace with multiple monitors displaying IT service management dashboards
A modern workspace with multiple monitors displaying IT service management dashboards
Close-up of hands typing on a laptop keyboard with code and helpdesk tickets on screen
Close-up of hands typing on a laptop keyboard with code and helpdesk tickets on screen
A professional presenting IT solutions in a conference room with a digital whiteboard
A professional presenting IT solutions in a conference room with a digital whiteboard
An organized desk featuring IT tools, notebooks, and a cup of coffee
An organized desk featuring IT tools, notebooks, and a cup of coffee
A team collaborating around a table with laptops and tablets in a bright office
A team collaborating around a table with laptops and tablets in a bright office
woman wearing yellow long-sleeved dress under white clouds and blue sky during daytime

Vivek's IT expertise transformed our helpdesk efficiency beyond expectations.

John D

Professional IT specialist assisting a client with technical support on a laptop
Professional IT specialist assisting a client with technical support on a laptop

His ITSM implementation skills significantly improved our service management processes.

Sarath K

Focused IT professional working on service management software in a modern office
Focused IT professional working on service management software in a modern office
★★★★★
★★★★★
Connect

Experienced IT professional showcasing skills and projects

Contact

Support

vivekbangar@outlook.com

+1 (323) 540-4048

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